Updated: June 9, 2025

This Privacy Policy describes the policies of Hickory Dickory Decks on the collection, use and disclosure of your information that we collect, use and disclose when you use our website (decks.ca) (the “Site” ) and any services you request (“Service”). By accessing or using the Site and Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Site or Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. Your continued access or use of the Site or Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Personal Information We May Collect:

We may collect personal information through various means, depending on how you interact with us. For example, we may collect the following personal information:

• Name, email address, phone number and address
• Service requested and your instructions with respect to any requested Service.
• If you use our Site, we may collect information about the browser you’re using or your IP address. We might also collect device identifiers. We might look at what site you came from, or what site you visit when you leave us. We may collect page interaction information (such as what areas of the Site you visit and for how long, what search terms you enter, and what products or content you view and click on), and methods used to browse away from the page. We collect this information using the tracking tools described below. Third parties help us collect information this way. For more information about controlling those tools, please review the below section Our Site and Cookies.

2. Our Site and Cookies

In general, you can visit our Site without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to help us understand our Site activity and to monitor and improve our Site.

a. Cookies:

Our Site uses a technology called “cookies”. A cookie is a tiny element of data that our Site sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Other similar files such as clear GIFs, web beacons, and pixel tags work in the same way and we use the word ‘cookie’ in this Policy to refer to all files that collect information in this way. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Site, you may not be able to take advantage of all of the Site features. For more information about the use of cookies and your choices, please see our cookie banner. The Privacy Preference Center section of the Cookies Banner provides a description of the categories of cookies collected on our Site. You can also manage your cookie preferences within the Privacy Preference Center.

b. Analytics:

We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Site (such as the pages most read, time spent, search terms, and other engagement data) in order to evaluate and improve the user experience and the Site. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

https://policies.google.com/technologies/partner-sites

https://support.google.com/analytics/topic/2919631

c. Interest-Based Advertising:

We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Site in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Site and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to analyze your behaviours to make predictions about your interests and preferences, develop personalized content and deliver ads that are more relevant to you on third party websites. This process is known as “behavioural advertising” or “interest-based advertising”. This information may also be used to evaluate the effectiveness of our online advertising campaigns.

d. Opting-out of Interest-Based Advertising:

To opt-out of receiving online interest-based advertising from third-party advertising companies who collect data on our Site, please see our cookie banner. The Privacy Preference Center section of the Cookies Banner provides a description of the categories of cookies collected on our Site. You can also manage your cookie preferences within the Privacy Preference Center.

For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices

• Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads may be less relevant to you and your interests.
• To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt-out, if you delete your browser’s saved cookies, you will need to opt-out again.

3. Third-Party Links:

Our Site may contain links to other websites that we do not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability how the organizations that operate such linked websites may collect, use, or disclose, secure, and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

4. How We Use Your Information:

We use your information in the following manner:

• We use information to provide our Service. For example, we may contact you about you the Service you have requested. We use your information to complete the Service you have purchased.
• We may share information with local owners/franchisees of Hickory Dickory Decks, particularly when they work with us in delivering services to you. For example, local owner will implement delivery of Services that you may request.
• We use information to provide support and respond to your requests or questions. We use information to contact you in response to your feedback or other matters related to our relationship with you (such as about this Policy or our Terms of Use).
• We use information to test, develop, analyze, and improve our Services. We may use your information to make our sites, apps, content, services, and products better. We might use your information to customize your experience with us and to conduct research and analysis.
• We use information to comply with our obligations and administer our site and services. This might include troubleshooting, data analysis, or testing on our sites and apps. We use personal information when onboarding vendors. We might also use information for statistical and survey purposes.
• We use information for safety, security, compliance, and due diligence purposes. We may use information to protect our company or others, including customers or business partners. We also may use information to protect, our sites or our services, as well as to detect and investigate activities that may be illegal or prohibited.

How We Share Your Information:

We may share your personal information with any member of our group, which means our franchisees, subsidiaries and affiliates for the purposes of providing you Services and as set in this Policy, and as reasonably required to manage our business.

We may disclose your personal information to third parties:

• We will share your information with franchises, vendors and service providers who perform Services.
• We will share your information if we think we have to in order to comply with the law or to protect ourselves, our customers and others. For example, we may share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. We might also share your information in order to enforce our agreements, and to protect the rights of others. We might also share information when we are investigating potential fraud.
• We may share your information with a successor to all or part of our business. For example, if part of our business is sold, we may include customer information as part of that transaction. We may share your information if there is a similar change to our corporate structure. We may also share your information with others as they conduct diligence as part of our corporate changes.

5. How Long We Retain Information

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

6. Transfer of Your Personal Information

Your personal information may be stored and processed in Canada. We may transfer information that we collect about you, including information, to affiliates, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world that have different privacy laws that may or may not be as comprehensive as the country you reside in. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

You may ask for further information on the safeguards that we have put in place to safeguard the transfer of your information by contacting us at using the information provided in the “Contact Information” section of this Privacy Policy.

By submitting your personal information to us, you consent to this transfer, storage, or processing.

7. Your Rights:

You have the right to request access to and to correct the personal information that we hold about you. As required or permitted by law, you may be entitled to additional rights, including:

• the right to control the dissemination of your personal information;
• the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization;
• the right to be informed of and submit observations regarding automated decision-making; and
• The right to request information about data processing.

Finally, you also have a right to lodge a complaint with a competent data protection authority, in particular in the country/territory where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise these rights, you can write to us at office@decks.ca. We will respond to your request in accordance with applicable law.

8. Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

9. Withdrawing Your Consent:

Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at office@decks.ca

Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

10. Children’s Privacy:

We do not knowingly collect personal information from children under the age of 14 on our Site. If you are the parent or legal guardian of a child under 14 who has provided us with personal information, please contact us as set forth in the section below “Contact Information” to ask us to stop using or to delete that information.

11. Contact Information:

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. Questions, comments and requests regarding this privacy policy are welcome and should be addressed to our Privacy Officer at office@decks.ca